Deloitte Recruitment 2023 : Hiring for Tech Support

Deloitte Recruitment 2023: Deloitte Recruitment 2023 offer a promising prospect for individuals aiming to initiate their careers in the IT sector. Deloitte actively seeks recent graduates from the 2023, 2022, and 2021 batches for various roles. This overview provides an in-depth examination of the Deloitte Recruitment 2023 process, encompassing eligibility criteria, selection procedures, essential skills, and required documentation. If you are interested in applying for Deloitte Recruitment 2023, additional information can be found on their official website or our platform, FreshersCamp.

For those unfamiliar with Deloitte’s Drive and Recruitment for 2023, this post serves as a comprehensive resource to help you understand the job roles and descriptions before submitting your application.

About Deloitte: Deloitte is a globally recognized professional services firm celebrated for its expertise in auditing, consulting, tax, and advisory services. With a history dating back to the late 19th century, Deloitte has evolved into one of the “Big Four” accounting firms, alongside PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG. Operating in over 150 countries, Deloitte serves a diverse clientele, including corporations, government agencies, and nonprofit organizations. Deloitte’s commitment to innovation and technology-driven solutions has positioned it as a leader in the ever-changing business landscape, assisting clients in navigating complex challenges and seizing emerging opportunities.

Deloitte’s success is built on its talented workforce, renowned for deep industry knowledge and dedication to providing exceptional client service. The firm’s global network encourages collaboration among professionals, allowing them to leverage diverse perspectives and insights to solve intricate business problems. Deloitte is also notable for its commitment to corporate responsibility and sustainability, actively participating in initiatives addressing societal and environmental challenges. Overall, Deloitte remains a trusted partner for organizations seeking strategic guidance and solutions in today’s dynamic business world.

Deloitte Recruitment 2023 Details :

Company Name: Deloitte


Job Position: Tech Support – Analyst

Job ID : 164541

Qualification: B.Tech/BCA

Batch: 2021/2022/2023

Job Location: Hyderabad, India.

Salary Package: As per Company Standards

Job Type: Full Time

Last Date: ASAP

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Deloitte Recruitment 2023 Eligibility Criteria :

  • Bachelor’s degree in computer science, computer engineering, or related field.
  • 0–2 years’ experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office applications
  • ServiceNow experience preferred.
  • Azure experience preferred.
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

Job Description:

  • Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
  • Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement. 
  • Work with product and development teams to troubleshoot application issues and resolve issues.
  • Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
  • Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
  • Maintain quality service by establishing and enforcing organizational standards and policies.
  • Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy. 
  • Ability to work flexible shifts including some holidays and weekends.
  • Ability to travel as needed (less than 10%) 
  • Perform other duties as assigned.
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
  • Client value addition, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  • Provision user accounts for external (non- Deloitte) client users
  • Have passion on technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

How to apply for Deloitte Recruitment 2023?

All interested candidates can apply for Deloitte Recruitment 2023 by clicking on the following link:

Apply link : Click here to apply

Deloitte Recruitment 2023 – Frequently Asked Questions

How to apply for Deloitte Recruitment 2023?

To apply for the Deloitte Recruitment 2023 , you have to check the official site of Deloitte or

Does provide Deloitte Recruitment 2023 ?

Yes, provides Deloitte Recruitment 2023 Alerts continuously.

What is the Deloitte Recruitment 2023 Selection Process?

Aptitude Test, Technical & Interview Rounds.

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